Privacy Policy
Last Updated: June 27, 2026. Please read this Privacy Policy carefully to understand how your information is handled by Srj Edu Academy app and website.
1. Introduction
Welcome to Srj Edu Academy ("we", "us", or "our"). We are dedicated to providing premier educational training and mock testing services for Kerala PSC LDC aspirants in Kerala.
This Privacy Policy details how we collect, use, store, and safeguard your personal information when you visit our website (srjapp.com) or use our mobile application, **Srj Edu** (the "App"), available on the Google Play Store.
By accessing or using our services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect personal details to facilitate secure account creation, track test progress, and custom-tailor preparation recommendations:
- Account Data: When registering, you provide your name, email address, mobile number, and password to establish a safe login gateway.
- Preparation Progress: Quiz completions, mock test scores, time spent per topic, and course study progress metrics.
- Device & Logs: Unique device identifiers, IP addresses, OS version, app version numbers, and performance diagnostics (crash logs).
3. How We Use Information
We utilize collected information to maintain our educational services and improve user experience:
Service Provision
Authenticating your profile, keeping track of mock scoring, and delivering live classes.
Performance Tuning
Optimizing layout rendering speed, fixing crash alerts, and upgrading learning modules.
Communication & Support
Sending alerts about syllabus revisions, upcoming live test boosters, and technical query replies.
Strict Safety Protocols
Preventing unfair quiz manipulation, bot entry, or illegal device duplication attempts.
4. Third-Party Services
Our mobile app operates leveraging Google Android developer SDK APIs. These third-party services gather metrics to track system health and app stability:
Google Play Services
Handles license validation, push announcements, and authenticates device installation pathways.
Firebase Crashlytics & Analytics
Generates crash reports and monitors navigation behaviors inside the app to identify performance bottlenecks.
5. Security & Retention
We prioritize your data security. We protect user identity and payment records using standard cryptographic formats:
We employ secure HTTPS SSL data transit, encrypted database structures, and restricted credential views. We retain personal records for as long as you maintain your registered Srj Edu profile.
Account Deletion: If you wish to delete your account and wipe all stored progress history and profile metadata, you can trigger deletion inside the app profile or contact our helpdesk.
6. Children's Privacy
These services are curated exclusively for young adults preparing for competitive governmental services (primarily ages 18 and older). We do not knowingly target or collect details from kids under 13.
If you are a parent or guardian and discover that your child has provided us with personal info, please email us so we can immediately delete their data records.
7. Contact & Support
If you have queries, concerns, or requests regarding this Privacy Policy, please send a message to our official email address: